Every Zenfull Heart item is printed to order in the United States, just for you. Here is exactly how returns, replacements and refunds work.
If your item arrives damaged, misprinted or defective, or you receive the wrong item or the wrong size from what you ordered, we replace it free of charge or refund you in full. Email support@zenfullheart.com within 30 days of delivery with your order number and a photo of the problem. You do not need to send the item back. We confirm within 2 business days and ship a replacement or issue a refund.
Because each piece is made to order, we cannot accept returns for a change of mind or for choosing the wrong size once printing has begun. Please check the size guide on every product page before ordering. If you need a different size, email us within 12 hours of ordering and we will change it before it prints whenever we can.
Custom and personalised products, digital downloads, gift cards, candles and sale items are final sale, unless they arrive damaged or defective, in which case the replacement and refund promise above applies.
Approved refunds go back to your original payment method within 10 business days of approval. Banks and card issuers can take a further 3 to 5 business days to post it. If 15 business days have passed and you do not see it, email support@zenfullheart.com and we will chase it for you.
For a defect or our error we replace the item at no cost. For any other exchange, email us first. If the original order qualifies for a return we will guide you through it, and the new item is placed as a separate purchase.
If your order ships to the European Union you have a 14 day cooling off period from delivery in which to cancel or return for any reason. Items must be unworn, unwashed, with tags and in their original packaging, with proof of purchase.
Email support@zenfullheart.com. We answer within 2 business days.
